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Frequently Asked Questions

Here you'll find a list of Frequently Asked Questions Collection Bijoux customers often ask:

When will my order ship?
We send out all orders within 2 business days.

I made a mistake in my order, how do I cancel it?
Reach out to us via email at and we will do our best to find a solution. Please note that once tracking is updated we cannot process order cancellations.

How do I return a purchase?
Please visit our returns page for more information on how to start a return.

What is your jewelry made of?
Our pieces are made of a variety of high-quality materials. Each item listing has a detailed description of the product construction. You can also reach out to us at for any specific concerns.